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FAQ

Withdrawal/Deposit not received

Deposit will arrive your account automatically, if not, you may contact customer service.

 

Withdrawal not received

Block confirmation reasons: It will take the block network 10-60 minutes to confirm your transfer and this period may be prolonged due to different status of the blockchain network. Please take patience.

(Currently, the withdrawal processing time is 9:00-22:00 UTC+8, our staff will process withdrawals successively)