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FAQ

Retrieve login password

If you forget your login password, you can retrieve it either by mobile phone or email.

 

1. Retrieve by Email

Click " Forget password" at the login page → "Retrieve by Email". Enter your email address, ID number, verification code to set your new password.

 

1) Select "Retrieve by Email".

2) Enter your email address, ID number, verification code.         

 

 

 

3) Set your new password.

 

 

4) Password reset.

 

2. Retrieve by Phone

Click " Forget password" at the login page → "Retrieve by Phone". Enter your phone number, verification code, SMS code, ID number, set your new password.

1) Select "Retrieve by mobile phone".

2) Enter your phone number, verification code, SMS code, ID number.


 

3) Set your new password.


 

4) Password reset.